We are honored to announce that Terra has made the list of the Slator 2020 Language Service Provider Index (LSPI) as a boutique translation company. The annual index is a ranking of the world’s largest language service providers, translation agencies, localization providers, interpreting services providers, and language technology companies. Slator sense-checked the primarily self-reported LSPI data. This data is independently verified by Slator using publicly accessible sources such as annual reports. The LSPI is an important resource for language industry stakeholders such as vendors, buyers, advisors, consultants, and investors. It also provides language service providers insight into where they rank among competitors and colleagues. It is Slator’s mission to help the industry make sense of developing technologies, emerging trends, and funding news in our fast-changing marketplace.
As language service providers navigated the integration of machine learning with traditional translation tools, 2019 proved to be the year of transition and growth. In addition to “Super Agencies and Leaders” and “Challengers,” this year’s 2020 LSPI expanded to include a new group of “Boutique” translation companies. Overall, 2019 was a positive year for the industry, with double-digit growth for many language service providers.
What are the benefits of a boutique translation company?
There are a multitude of reasons for clients to select a boutique translation company for their translation and localization needs. One of the biggest benefits is unmatched customer service. Because boutique agencies are smaller than larger firms, the client gets a dedicated team of experienced professionals. Providers truly get to know the clients and form genuine relationships. This allows for a more personalized and bespoke approach to translation projects. One-on-ones with expert talent is available to customers to ensure a successful outcome for every project.
At larger firms, a highly bureaucratic company structure slows down processes and decision-making. For boutique firms such as Terra, we can work swiftly and nimbly across accounts, pivoting with the needs of our clients. The boutique structure allows the language service provider to accommodate the needs of the customer and provide them with a tailored solution quickly. This flexibility has proven invaluable and supports customer satisfaction.
Lastly, many boutique translation companies specialize in a specific language combination or industry. As the saying goes, Jack of all trades, master of none. Boutique agencies don’t attempt to be language generalists. Instead, boutique firms tend to become experts in a vertical or language combination therefore they thrive in their specialty. As specialists, boutique translation companies become true thought-leaders in their area of expertise.