At Terra, our dedication to transparency and security informs every element of our work. Below, you’ll find a selection of policies and essential documents that guide our operations and reflect our commitment to compliance, trust, and ethical standards. Take a look to learn more about the practices that pave the way for our team to support our clients—and each other.
Describes Terra’s commitment to fostering a diverse, equitable, and inclusive workplace that ensures equal opportunities, prevents discrimination, and promotes respect for all team members.
Highlights Terra’s dedication to integrity, honesty, and professionalism with guidelines for ethical behavior in the workplace.
Reaffirms Terra’s position as an advocate for translator recognition in multimedia credits such as films and video games, and outlines the process in place to promote credit inclusion and celebrate the contributions of linguists.
Establishes Terra’s commitment to top-tier service through adherence to ISO standards and consistent improvement of processes to meet client expectations.
Defines Terra’s approach to safeguarding information, which includes the implementation of security measures, risk mitigation, and compliance with confidentiality, integrity, and availability standards.
Outlines protocols for data preservation and maintaining Terra’s operational capacity in the event of an emergency or system failure.
Defines security measures for TerraSoft including data protection, access controls, encryption, and regular vulnerability assessments.
Details the general terms governing the services provided by Terra, including information on rates, payment terms, refund policies, and conditions for urgent translations.
Explains Terra’s practices regarding the collection, use, and security of personal data, as well as our compliance with data protection regulations that ensure users are informed about their privacy rights.
Addresses the use of cookies on our website by detailing the types of cookies we employ, their purpose, and how users can manage their cookie preferences.
If you have any questions or would like more details about these documents, we’re just a click away.
USA Office: 731 N Jackson St, Suite 620, Milwaukee WI, 53202
Spain Office: Calle Alfonso XII, 22 4º, Madrid, 28014
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